Do you recognise the following; your business has grown and in some ways has reached a plateau, suppliers and staff don't have the focus and energy you need, cashflow is more challenging and understanding your customers is not as straight forward as you'd thought. This workshop is the second of a series and explores the different types of customers that are in your business and how understanding these types of customer helps improve your relationship with them and supports better decision making in the business. We’ll help you understand your customers better and so improve the quality of your interaction with them to the benefit of everyone in the business and beyond. We will give you a visual tool which will be yours to build upon and share with your team together with: the guided opportunity to explore your business, a set of clear next steps towards growth, based upon what you discover in the workshop, the benefit of the perspective and connections of other business owners in the room. Owen, one of the attendees kindly gave us some great feedback from his experience at the April event: Thank you very much for a brilliant seminar this morning. If I am 100% honest I was not entirely sure what to expect, but your comments and explanations really helped to bring the topic and issues to life and (as I sure you could tell by my puzzled look) certainly provoked a lot of thought about how I do things and how we can portray ourselves as a firm. Plus, the whole event was conducted in such a friendly and relaxed atmosphere that it really promoted collaboration and, therefore, gave a great opportunity to meet and learn about some fascinating people. Where: De Morney Room Manor House, Howbery Park, Crowmarsh Gifford. OX10 8BA Directions are here and a location map here When: 09:00 for a 09:30 start until 12:00 followed by lunch – Thursday14th May, 2015. Cost: £30 including refreshments and lunch. This is an interactive workshop and places are limited to ensure all attendees receive maximum value. For details, link here: https://www.eventbrite.co.uk/e/visualise-your-business-workshop-lunch-how-well-do-you-know-your-customers-tickets-16710896742

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