Mar 20 2018 19:00
The Home Office, like the rest of the UK government, is involved in a huge effort to modernise service delivery in line with the possibilities offered by the internet and the digital age.
Our role as designers and researchers is to re-imagine how we might deliver fundamental public services through digital channels. But we have an unusual challenge – we need to make services that work for everyone.
In this talk I will share some real life examples of how we are making sure Home Office services work for everyone who needs them, as we work to re-shape the department around the end-to-end services that millions of people have to use.
As Head of User Research at the Home Office, Katy is building a community of practitioners and raising standards of user research across the department. Katy enjoys advocating for the value of user centred design and is passionate about building public services that work for everyone.
Katy is a regular speaker at conferences and events including EuroIA in Stockholm, Italian IA Summit in Rome, World IA Day, Service Design in Gov, UX Cambridge, UX Sheffield, UX Bournemouth, Product Camp London, #GovDesign
7pm – Doors open (join us for drinks and meet friendly peers)
7.30pm – Talk starts
8.30 – End