Oxford Group 6pm for 6.30pm start Why are some leaders and managers great at creating good working relationships while others rub people up the wrong way? How can leaders and managers ensure that their behaviour towards staff is always constructive, helping those staff to feel motivated and valued and inspiring them to achieve? The behaviours people use in their working relationships shape those relationships, whether they are leaders, managers, team members, receptionists, customer service assistants. When leaders and managers are “functionally fluent”, staff flourish and there are less difficult conversations to have. However, when they are necessary, functional fluency provides guidance on how to go about it. Functional Fluency is a model of effective and ineffective behaviours which raises awareness and understanding of what is going on when we have effective relationships with people and when it goes wrong. FF was developed by Susannah Temple with a basis of Transactional Analysis research on relationships and has an accompanying profiling instrument called TIFF (Temple Index of Functional Fluency) Awareness and understanding of our own behaviour enables us to make choices. In this session Valerie Fawcett and Rona Rowe will give you an opportunity to recognise your own effective and ineffective behaviours and apply the Functional Fluency model to a variety of situations in an interactive session. Our speaker Valerie Fawcett, Syntagm Ltd and Oxford Brookes University and Rona Rowe, Realising Potentials Valerie Fawcett is an independent learning and development consultant and management coach, who is also a part-time Staff Development Consultant at Oxford Brookes University. She has been using Functional Fluency in training and coaching for several years to enable behaviour change. Rona Rowe is an independent coach, facilitator and trainer who works with organisations and individuals to develop their capacity to communicate and collaborate for success. She uses the Functional Fluency model to develop a shared language through which her clients can analyse their behaviours, identify unhelpful habits and try something new. Professional photography and video production may be taking place at the event, and these images may be used on future promotional materials for CIPD. Please note that by attending the event, you are giving your consent for your image to be used on any CIPD promotional materials. FAQs Is there parking available at the venue? Yes What refreshments will be on offer? A light finger buffet – sandwiches etc., tea and coffee will be provided. For details, link here: https://www.eventbrite.co.uk/e/minimise-conflict-maximise-collaboration-creating-functionally-fluent-leaders-and-managers-tickets-18004403656

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